Computer technicians, sometimes referred to as computer support specialists or support engineers, support computer users. The techniques work in a variety of environments, including businesses, government agencies, nonprofits, and third-party computer assistance companies. Many network administrators and programmers start their careers as computer support specialists.
What is the job title of a computer engineer?
According to the US Subdivision of Labor Bureau of Labor Figures, computer assistants assist individuals and organizations that use computers and software. This job description is necessarily very extensive. Here are some typical tasks performed by technicians:
- Testing, training and troubleshooting errors in the computer network.
- Installing, maintaining and troubleshooting software on computers.
- Collection and fixing of computers and peripherals for clients, customers, and workers.
- Perform repairs on computers and peripherals.
- The response to practical queries from customers, and colleagues.
- Training non-IT specialists in the use of computers and software.
- Issues new computers to employees, participates on board for new hires, and retrieves corporate equipment during employee off-boarding.
- Customize access to servers, drives, systems, and files for your company’s employees.
- Provide disaster, malware or other emergency services that disable or slow down a company’s IT systems.
Expertise in customer service
Computer support specialists usually need good customer service skills. This is especially true for those who work in technical support for software providers and computer manufacturers. This includes those working for third-party services, home visits to help computer users or those experiencing a computer malfunction, viruses or software problems.
Computer engineers need to be aware that although many people use computers regularly, their knowledge of technology and software may be limited, and the technician should be able to patiently provide information, training and advice to customers and customers. This can be a challenge, especially if frustrated consumers receive technical support over the phone.
Computer support for others
Many companies are too small to support an IT department or to keep a full-time IT professional on their wages. These companies can count on third party companies to assist, provide repair services, and make technology procurement decisions.
The technicians working for these companies may need to bring together more customers, each with specific technology needs. A technique can provide support mainly by phone, email, or chat, but may need to make site visits to meet customers or work directly on cars.
Education, training and certification
There is not a single education or training path to become a technician or support specialist. Technicians enter this area from a variety of environments, including completing a professional or academic program, obtaining professional certification, or completing an apprenticeship:
Computer engineers typically need to have a high school diploma or equivalent, as well as technical knowledge of computers and software packages. While it may be easier to find a job if you have a bachelor’s degree in an IT field, a diploma is not always required to find a job in the industry. Community colleges and vocational schools offer associate degrees as well as certificates and diplomas in computer technology.
Licensing and background checks
You do not need a license to become a service technician or specialist. However, the on-site service technician may be required to have a valid driver’s license and auto insurance and can prove that his vehicle is operating. Employers may also choose to carry out analyzes of technicians’ criminal police officers, especially those who provide on-site services.
How much does a computer support specialist earn each year?
Since the work of a support specialist or a computer technician differs considerably in the various functions, the remuneration figures also vary. According to BLS, the average annual salary for computer assistance specialists in May 2017 was $ 50,210. This means that 50 percent of health professionals have earned more and 50 percent less. The top 10 percent of the winners made more than $ 82,900 and the bottom 10 percent less than $ 30,550.
In May, the average annual salary for computer technician work was $ 62,340. The top 10 percent earned more than $ 105,230 and the lowest 10 percent earned less than $ 36,960.