Enterprises need powerful CRM’s (Customer Relationship Management) to promote business growth, improve cross-functional collaboration, automate routine tasks, sync data, and more.
Opting for CRM software that gives swift and enhanced results has become the need of the hour. Microsoft Dynamics 365 CRM provides you a centralized and organized place to store all your customer data and gives a complete picture of your customer’s journey with your company.
It is an impactful customer relationship platform that combines the power of Enterprise Resource Planning (ERP) and Customer Relation Management (CRM).
Dynamics 365 customer relationship management provides an all-inclusive solution that can handle all your business activities with ease. As a growing business, you can gain incredible outcomes by switching from your company’s legacy CRM to Microsoft Dynamics 365.
If your business is in the region of MENA, you can empower your business with the support of Dynamics 365 Consultants in UAE, Saudi Arabia, Qatar, Oman, Bahrain, Jordan etc.
Few reasons why your business needs a CRM
Customers for life: Dynamics 365 provides unified insights into its customers helping team members to have instant access to data wherever and at any time.
From building brand awareness and marketing to managing customer and from purchases to building consistent relationships, Dynamics 365 CRM modules is a one stop solution to attract and manage more customers.
When integrated with Microsoft predictive analytics, powerful BI (Business Intelligence), and Cortana intelligence, the CRM makes it easier to better understand customer trends and behavior, helping your business to retain existing customers.
Office Integration: Dynamics 365 can be integrated with Microsoft 365 tools. This gives a lot of flexibility to the work nature where the employees can take informed sales and marketing decisions to improve growth.
This helps users to share documents between teams, work collaboratively between members, communicate seamlessly and more.
It helps you strengthen consistency, and productivity in your workforce. The integration allows your team to access everything they need to get their work done and stay on top.
1. Track leads:
Dynamics 365 sales module provides an organized system that helps the sales and marketing team to stay united and make informed decisions for the better growth of the business.
It also helps to understand the stage of each lead in the sales process and know which agent is working on each customer case. With Dynamics 365 Sales, it is easy to track the leads.
The solution helps businesses to derive accurate intelligence from a large amount of data that supports your sales team with actionable insights.
It helps to increase the sales volume by identifying the right prospects most likely to buy and engage your customers with personalized experiences through customer intelligence.
2. Efficient customer Service and sales:
Dynamics 365 CRM modules like Dynamics 365 sales, customer engagement, customer service, and field service enable your employees to take prompt actions and personalize customer interactions across channels.
Customer service people can communicate with customers through voice chat, SMS, Facebook messenger, WhatsApp chat, WeChat, and more from a unified desktop interface.
The solution takes the lead to find the right customers, engage customers, and assist to take quick action using artificial intelligence. Even it empowers your sales team to focus on building customer relationships using Microsoft 365, and LinkedIn sales navigator.
Dynamics CRM supports multichannel communication that delivers the right message at the right time in the right channel. Dynamics 365 Marketing streamlines marketing efforts and helps you engage with customers one on one to foster meaningful relationships and grow your business.
3. Improve Satisfaction and productivity:
With more leads converting to business, your sales team gets a feeling of satisfaction that leads to increased productivity.
The visibility across all your customers can help the team to proactively resolve customer cases quickly and easily. With more transparency into the operations, Dynamics 365 brings significant differences to your business operations –
It eliminates the stress from processing heavy tasks and gives your workforce more time to engage with customers. Automation capabilities across sales, customer service, and marketing allow the workforce to have effective communication with prospective customers and reinforce relationships.
4. Transform your business by migrating to Dynamics 365 CRM
Leading organizations worldwide deploy Dynamics 365 to streamline communication, improve data management and enhance customer experience.
You can build a more successful customer engagement with Dynamics 365 and get a striking start with the leading Microsoft Dynamics 365 provider. Your business can get Dynamics 365 CRM implemented with Dynamics 365 providers like LITS SERVICES or IAX DYNAMICS.
As the foremost Dynamics 365 providers in UAE, Saudi Arabia, Qatar, Oman, Bahrain, Jordan, Pakistan, and India, they have extensive expertise in deploying Dynamics 365 to organizations across various industries.
Combining business intelligence and analytics tools under one application, Dynamics 365 consultants create operational excellence and improve business processes for its customers.