Business strategy is fundamental for any industry. In any industry, the business strategy aims to maximize profit with an equal focus on customer satisfaction.
By the term “customer satisfaction,” the entrepreneurs focus on improving their services to captivate the customer.
The hospitality industry deals with various such strategies to create a win-win situation. The restaurants aim to give their best services to earn customers.
For the restaurateurs, they need to put themselves in customer’s shoes. They should render services that will fulfil all the parameters of choosing them over other restaurants.
When the virtual world has eased out most of the Tasks and edged off people’s efforts, they crave more convenience. The restaurants should aim to satisfy their cravings through online ordering system.
Sailing two boats simultaneously might drown you. Handling online as well as physical platforms of the restaurants is a difficult task for restaurateurs. They need a trustworthy partner to avoid such burnout.
To ease out the work of restaurants, they need a third-party to gain online orders. favouriteTable is such a platform for your restaurant. To ensure customer satisfaction, there are few simple steps you follow;
1. Make it convenient for the customers
Everyone craves convenience, especially in ordering food online. The lazy day is complemented by ordering food online from your favorite restaurant.
And your restaurant might be someone’s favorite restaurant so, ensure you make your customer’s weekend or a weekday as unique as you can.
Give them a platform where they can choose their favorites and order them with few clicks.
The easier the procedure more orders you will get. In life, when people lose their patience quickly, restauranteurs should understand the hurry of customers. With an online aggregator, they can gain orders, and the customer can pick it up.
2. Relevant options
Most of the business consultants will advise you to provide numerous ordering options to the customers. This is the worst you can do with your business. To get your customer to satisfy, you do not need to compromise with your ease.
Providing numerous options might put the customer in bewildering situations, and this creates a loose-loose situation instead.
Try to keep things precise not to bother your team and eliminate the customer’s risk of despair. Keep two or three ordering options to keep your customers.
FavouriteTable provides few options for online ordering and table booking to ease your work and maximize customer satisfaction.
3. Minimize the scope of mistakes
Suppose you misheard the order and packed pasta instead of pizza for your customer or forgot to put cutlery even after explicit instruction of the customer. The online platform eliminates this risk of making mistakes.
The apps like favouriteTable are designed in such a way that compresses the room for mistakes. The customers can put explicit instruction which is recorded online. So, it becomes organized and fulfills the needs of the customers.
4. Put something complimentary
This is beyond satisfactory for the customer. A little surprise will not burn a hole in your pocket, but it can boost your restaurant’s revenue. Putting a complimentary dessert or a thank, you note never fails at the binding customer.
This gesture will satisfy the customer and compel them to choose you over any other restaurant. This is a step towards your customer’s heart. Showing creativity or providing something out of the box is utterly the restaurant’s choice.
5. Provide special discounts on online orders
“Discount” is the magnet for customers. Perhaps 99 percent of customers choose the restaurant offering a discount exclusively for online orders. Discounts complement the already convenient process of online ordering. The chances of maximizing customer satisfaction are at height.
You can put exclusive discounts for first-time customers on the online ordering platform. This encourages them to order more from your restaurant. FavouriteTable enables the restaurants to decide their offers for the online order system.
With simple tactics, you can ensure the customer’s satisfaction. To make things happen, you need an online aggregator, and favouriteTable is always ready to help you with the online ordering system.